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  • Need an affordable survey solution?

  • Looking for a fast turnaround?

  • Want easy to interpret results?

If you answer is yes to any
of the questions above...
...we need to talk.

Value Pricing

Surprisingly enough, our customized packages are competitive with other firms' “off-the-shelf” survey package pricing. Our philosophy is that off-the-shelf surveys rarely work for every organization, and you deserve a customized product that meets your needs -- without breaking the bank.

Quick Turnaround

Our turnaround time averages less than 5 days in-house for survey processing and report production. This means you won't be waiting a few months or even a few weeks in order to receive your results! We believe that game planning should start immediately and that can't happen if you are waiting for your results.

Easy to Interpret Results

We believe that no survey research project is worth doing unless the results are actionable. That’s why we have designed reports in an easy to use format that includes charts, graphs, and data tables. Write-in comments are typed verbatim -- never scanned -- and can be categorized, quantified and analyzed. Executive Summaries are also available.

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“I have been extremely impressed with the level and quality of services that Custom Survey Solutions has provided Compass Group. It has been a true pleasure to work with you…If you ever need a recommendation… I would love to tell prospective clients how wonderful you have been to work with.”

Manager – Compass Group, North American Division

“We received the results of the customer surveys and shared them with the clients on Friday. Our clients liked the format and said it was clear and easy to understand. This new format is going to be very helpful in discussing the quality of the program, the impact on the clients and the need for the program. Thanks for your timeliness.”

Regional Vice President
Food Service
Healthcare
Other Respected Leaders

Value Pricing

Surprisingly enough, our customized packages are competitive with other firms' “off-the-shelf” survey package pricing. Our philosophy is that off-the-shelf surveys rarely work for every organization, and you deserve a customized product that meets your needs -- without breaking the bank.

Quick Turnaround

Our turnaround time averages less than 5 days in-house for survey processing and report production. This means you won't be waiting a few months or even a few weeks in order to receive your results! We believe that game planning should start immediately and that can't happen if you are waiting for your results.

Easy to Interpret Results

We believe that no survey research project is worth doing unless the results are actionable. That’s why we have designed reports in an easy to use format that includes charts, graphs, and data tables. Write-in comments are typed verbatim -- never scanned -- and can be categorized, quantified and analyzed. Executive Summaries are also available.

Get better results and save

Enter your details and we'll get in touch

“I have been extremely impressed with the level and quality of services that Custom Survey Solutions has provided Compass Group. It has been a true pleasure to work with you…If you ever need a recommendation… I would love to tell prospective clients how wonderful you have been to work with.”

Manager – Compass Group, North American Division

“We received the results of the customer surveys and shared them with the clients on Friday. Our clients liked the format and said it was clear and easy to understand. This new format is going to be very helpful in discussing the quality of the program, the impact on the clients and the need for the program. Thanks for your timeliness.”

Regional Vice President

“...There is a reason why CSSI is the only approved HCAHPS vendor in Montana. They are experienced, professional and customer focused.”

Hospital CEO

Serving Industries Across America

Custom Survey Solutions is an approved vendor of the HCAHPS and OAS CAHPS patient surveys for Centers for Medicare & Medicaid Services. Currently contracted with numerous hospitals throughout Montana and Wyoming.

Personalized Service

From the design, to the administration, to the data entry, to the reporting of every project, you will only speak to ONE person.

Questionnaire Development and Design

Our experienced staff can take your questionnaire through all phases - from the development of the questions themselves to the look and feel of the questionnaire. We explore question content as well as response scales, and ensure the right questions are asked to achieve the desired results.

 

Our in-house designer will work with you to develop not only the questionnaire content, but also the look and feel you desire, taking special care to use your corporate identity in terms of fonts, colors and paper selections.

Focus Group Moderation

Focus groups are a form a qualitative research and used as a technique for exploring attitudes, opinions, perceptions, motivations, participation, and behaviors. They are group sessions in which participants (8 to 10) are interviewed at length about select subjects. Focus groups allow for more extensive probing, follow-up questions, group discussion, and observation of emotional reactions not possible in quantitative studies.

 

Our focus group methodology is to have a moderator conduct a 1½- to 2 hour discussion on the topic to be explored. The moderator's role is to keep the discussion within designed parameters without exerting influence on the discussion content. We also administer a short questionnaire at the end of the session in order to validate the qualitative research with additional quantitative data.

 

Our focus group discussions are lead by a trained moderator and are audio taped. The moderator takes notes and observations at the time of the focus group. Later, themes within those notes are reexamined, amended, and/or confirmed using the transcribed audio tapes. Reports are presented as summaries, along with the data presentation from the questionnaire.

Survey Administration

Our state-of-art facility is equipped to handle questionnaire administration for projects of any size. We’ll gladly ship your questionnaires to individuals, departments or different companies. Our survey packages always include all instructions, questionnaire supplies and postage-paid business reply envelopes for return.

 

Our administration services for our online questionnaires includes e-mailing your employees or customers with an introductory letter and hyperlink that takes them directly to the questionnaire for immediate response.

 

If you can dream it up - we can do it!

Tools of the trade

Traditional Paper/Pen Surveys

The work horse of the industry and where we excel! These are our standard questionnaires, and can be designed for a multitude of applications. These questionnaires work well for almost any type of survey project, whether it be employee or customer based.

Web Based Surveys 

As part of our commitment to personalized service, an in-house online survey programmer will design a questionnaire that specifically meets your needs. We also monitor the survey throughout the timeframe it is being conducted and can field any questions respondents or clients may have.

 

The process is extremely simple: respondents are sent an invitation via e-mail and asked to complete a short questionnaire. That e-mail also includes a hyperlink to a specific web address where respondents will go directly to the survey. Options for this type of questionnaire are virtually limitless and results are available almost instantaneously. This process can also be done via a postcard, pager or fax, where a web site is given in order for participants to respond.

 

We keep with the most up-to-date cross-platform technology, knowing that there are many different types of computers, browsers, operating systems etc. all viewing the same online questionnaire. These things are in the forefront when designing the questionnaire, so that any technical issues can be avoided.

Our Company

Custom Survey Solutions Inc. is a survey research firm specializing in custom designed customer and employee surveys. Our founders have over 20 years of experience in creating customized surveys to meet your organization’s needs.

Experience

We have experience working with many large corporations such as McDonald’s, MCI WorldCom, IMAX Theatres, Compass Group North American Division and Levy Restaurants, as well as many other companies. Our surveys have been used to survey dining, vending and catering customers at IBM, USAA, Liberty Mutual, MBNA Bank, Johnson & Johnson, Home Depot, and Bank of America, to name a few, as well as hundreds of other corporations and colleges and universities throughout the United States and around the world.

Trust

Headquartered in the beautiful state of Montana

Using Technology to Your Advantage

We are committed to enhancing our skills and updating our capabilities in terms of the newest trends in questionnaire development and design and reporting formats. We consider ourselves pioneers in acquiring state-of-the-art equipment whenever possible and passing those enhancements on to our clients.

Our Mission

Our mission statement embraces that idea that customized questionnaires can, and should, be available at "off-the-shelf" price points. But, of course, we do offer standardized questionnaires for ease and convenience to our clients.

205 McLeod Street

Big Timber, MT 59011

(406) 932-6565

info@CustomSurveys.biz