“...There is a reason why CSSI is the only approved HCAHPS vendor in Montana. They are experienced, professional and customer focused.”
Custom Survey Solutions is an approved vendor of the HCAHPS and OAS CAHPS patient surveys for Centers for Medicare & Medicaid Services.
Why choose us?
Our mail-only mode response rates average over 35%! Our success is due to a variety of reasons: envelopes are hand stamped, questionnaires are user friendly and don't contain intimidating timing marks and large bar codes, our questionnaires are one page (not pages upon pages stapled together!), while adhering to strict CMS protocols.
Our response rates lead the nation
We have BAA's (Business Associate Agreements) with all our clients to protect PHI, but we will never force you to sign a lengthy contract. Simply put... we are confident that you will be pleased with our pricing and service.
We know what it feels like to be the small fish in the big pond... our clients receive the service and support they deserve!
Mail only mode... for a reason
Who likes being interrupted by phone calls? We don't and that's why we have made the conscious choice to not offer phone surveys. By offering a mailed survey, your patient makes the choice to fill out the form when it's convenient for them. It's the polite way to ask their opinions!